SERVICES, TERMS AND CONDITIONS IMPORTANT ORDER ACCEPTANCE & PROCESSING POLICY All orders are subject to availability of ware acceptance at the factory. The total cost of your order will be quoted as part of our “Order Acknowledgement” and will include the charges per piece, freight estimates, screen charges, art charges, and the cost of any other options or services needed to successfully deliver your order.
Orders cannot be processed, production cannot be scheduled and the production time required does not start until an order is actually in our hands, all specifications are known, all terms have been met, we have the “Screen Ready” artwork and you have signed and returned the “Order Acknowledgement”. Summary of charges for Services and Extra Services. Screen charges: Initial orders only:
Each design, each size, each color $40.00(f) Art & Typesetting charges: $50.00(f) per hour, minimum of $12.50(f) PMS Color Matches: Requiring special missing $50.00(z) per color. Color Changes: There is a standard charge of $10.00 for a “same set up” color change. Decals: If needed for difficult shapes, tight registration, or more than 3 colors, we will quote you. Proofs: $50.00(f) per color + the cost of the screen(s) + the cost of the ware. (Treated as a separate order.)
Order Processing and Production Time: We have three levels of service.
Rush Jobs: Next Business Day, “Red Tag” is available for a special price, 1 color imprints only. A 3,600 piece Maximum. 5 Day Service, “Blue Tag” is at our normal low price, 1 color only + a $35.00(z) rush charge per color. “Normal” one-color orders on stock ware take 2 to 3 weeks. Multi-color imprints and special ware take 3 to 4 weeks. Orders requiring ring decal production take a minimum of 4 weeks and often take longer. Freight: FOB Shipping Point. Estimates provided upon acknowledgment of your order. Estimates provided in advance on request. Truck freight is tailgate delivery to commercial address unless otherwise specified. Residential and inside delivery extra. Over Packing: $3.00 per small carton and $5.00 per large carton. Drop Shipments: To one address – no charges. Multiple addresses - $5.00 per address (plus the freight charges to each). Second Side Imprint: No extra charges except when precious metals or decals are used. Art Charges & Typesetting: Artwork and typesetting can be submitted to size as “Screen Ready”, black and white slicks, film positives, “right reading, emulsion up” or as digital files in EPS formats. MAC users must convert file to paths and PC users must convert file to curves. Digital files must not be compressed and should be prepared with a resolution of 600 to 1200 DPI. If your artwork is not “Screen Ready” we can make it “Screen Ready” for $50.00(f) per hour, $12.50(f) min. The time required to create or touch up your art will increase the time needed to produce your order. When using halftones or dot matrixes use 85-100 lines per inch. No grayscale. Color Registration: Nouveau has the tightest, standard price, multi-color direct imprinting we know of in this business. Even so, your artwork should be prepared to allow for 1/32nd of an inch, plus or minus, registration error. If tighter registration is required we may have to use decals to produce your order and that costs more and takes longer. We will advise you, in advance, if decals are needed. Color Matching: Colors may be selected from our standard palette, (see our color sample cup), or may be specified by providing a PMS# or color sample. Colors in our standard palette, with their approximate PMS #, are listed on the ware pages of this catalog. Be aware that the colors appear differently when printed over clear, white or colored ware. When we cannot match a requested color from our standard palette you will be notified. PMS matches cost $50.00(z) on your initial order only. Name Drops & Personalizing: Unless a “Name Drop” is included in the design being printed it will be charged as an extra color. Personalization is available for a fee. Please call for a quote.
Decorating with Decals: Because of difficult shapes, close registration, or the number of colors, certain jobs require the use of decals (i.e. 4 or more colors). When this occurs you will be notified. Decorating with decals is usually more expensive and time consuming than direct printing. Your decals are purchased as a separate transaction. The cost of applying a one sided decal is usually the same as a one color imprint. Wrap decals, especially difficult shapes, and other factors affect the price. Out customer service representative will work with you so you will know the cost in advance. The minimum purchase for decals is 500. To lower your decal cost consider buying up to 2 years worth, we can store them for your future use. Production Proofs: Exact samples of your printed ware can be produced for a fee. Decal proof costs must be quoted. Fees for production proofs are payable in advance unless you have established terms. Order Processing and Production Time: We have three levels of service. “NEXT BUSINESS DAY”, “Red Tag” service is available on selected items, one standard color only, up to $3,600 pieces. Art must be a black and white slick ”screen ready” and terms must already exist and your payments up-to-date or your payment must accompany the order. “Red Tag” orders must be in our hands with all terms and conditions met and the “Order Acknowledgment” returned by noon one day, to be shipped the next business day. *UPS is the only reliable source for us to receive orders by twelve noon. “5 DAY SERVICE”, “Blue Tag” is available on all “in stock” items. Art must be screen ready and terms must already exist and your payments up-to-date or your payment must accompany the order. “Blue Tag” orders must be in our hands with all terms and conditions met and the “Order Acknowledgment” returned by noon one day to be shipped by the end of the day 5 businesses later. “NORMAL”; one-color orders on stock ware taker 2 to 3 weeks. Multi-color imprints and special ware take 3 to 4 weeks. Orders requiring decal production take a minimum of 4 weeks and often take longer. On all types of service, if exact quantities are required there is a 5% fee (based on ware cost) otherwise allow for a 5% over or under run. EVENT RELATED ORDERS: DELIVERY ON TIME IS GUARANTED WHEN YOU INFORM US OF THE EVENT WHEN YOU PLACE THE ORDER. Order Acknowledgment: When we have your order and “Screen Ready Art” you will receive an “Order Acknowledgement”. This document states all terms, specifications and times related to your order. Please review it carefully and, if correct, sign it and return it to us at once. Your order cannot be processed until we receive your signed “Order Acknowledgment” sent. Freight: All shipments are FOB point of manufacture unless other arrangements are made in advance. Shipping can be UPS or Common Carrier. We will provide freight changes in advance. If you have a better freight arrangement we will be happy to ship freight collect or third party. Shipments are made in original case packs unless additional packing, “over packing”, is needed to ensure safety delivery.
When shipping UPS, RPS or when we deem necessary, we “over pack” unless notified by our customer not to. When the customer chooses not to use “over packs” they assume the risk of breakage in transit. When Next day Air and other premium freight services are requested, unless you have established terms with us and payment is up-to-date the charges must either be
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PO BOX 28 Morrisville, Pa 19067 E-mail 2004 MOLFRAN LLC